Southwest Airlines Research

Mission Statement: The mission of Southwest Airlines is dedication to the highest fibre of Customer Service delivered with a sense of warmth, friendliness, individual pride, and bon ton Spirit. (source: Southwest.com website) Vision statement: Our vision is to expand our locations both internal and overseas by being the largest and most profitable airway company to achieve both short and long-haul carriers efficiently and with commencement cost. Also to be an airline carrier that has the most procreative workforce to guarantee the best flight possible for for each one and every passenger. (source:samples-help.org.uk) Values argon peoples mystic sacred convictions about how they must carry themselves values are behavior guidelines. The SWA set of values are not appetent thinking on the contrary, this companys values follow the behavior of all employees at all levels in the musical arrangement not only front line workers must behave according to these values, but especially top management as well, who maintains credibility by walking its talk and keeping one C% its integrity the values discipline is strictly enforced crosswise the company. In SWA, values are mandatory behavior guidelines. why are values important for Southwest Airlines employee motivation?

For the undermentioned reason: The top three SWA values are in this order of appearance: Employees Customers Stockholders Translation: The SWA organization exists first and foremost, to fall out its employees expectations; in a close second, to exceed its customers expectations, and in a close third, to exceed its profligateholders expectations. (source: skills2lead.com) Southwests unique culture, called goofiness by some individuals, keeps the esprit de corps of its employees high Southwest is very serious about keeping its cost down Southwests employees have never gone out on strike Southwest leads the industry in on-time performance Through 2002, Southwests stock price increased 29 per cent per annum for the... If you want to progress to a full essay, order it on our website: Ordercustompaper.com

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